Return & Replacement policy
Return & Replacement Policy
At Alpha Furnishing, customer satisfaction is our top priority. We are committed to providing high-quality home furnishing products that meet your expectations. To ensure a smooth and transparent process, we have outlined our Return & Replacement Policy below.
No Returns Policy:
Please note that we do not accept returns for any products. Once a product has been delivered, it cannot be returned or exchanged for any reason, except in the case of defects or if the product is different from what was ordered.
Replacement Policy:
We understand that sometimes things don’t go as planned. If you receive a defective item or an item that is different from what you ordered, we are here to help. Our replacement policy is designed to ensure that you receive exactly what you paid for.
Eligibility for Replacement:
Defective Items: If you receive a product that is damaged or defective, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement of the same item at no additional cost.
Wrong Item Delivered: If you receive an item that is different from what you ordered, please notify us within 48 hours of delivery. We will replace it with the correct item as quickly as possible.
Refund Option: In cases where the product is out of stock, you may choose to receive a refund. The refund will be processed within 7-10 business days after the issue is verified.
Replacement Process:
Contact Us: To initiate a replacement or refund, please contact our customer support team via email or phone within 48 hours of receiving your order. Provide your order number, a description of the issue, and photos of the defective or incorrect item.
Verification: Our team will review your request and verify the issue. If your claim is approved, we will arrange for the replacement of the defective or incorrect item or process your refund if that is your preference.
Pickup and Replacement: Once the issue is verified, we will schedule a pickup of the defective or incorrect item. After the item is received and inspected by our team, a replacement will be dispatched or a refund processed. Please note that the replacement or refund process may take up to 7-10 business days.
Important Points to Remember:
Timeframe: All replacement or refund requests must be initiated within 48 hours of delivery. Requests made after this period may not be eligible for replacement or refund.
Condition of Item: The defective or incorrect item must be in its original packaging and unused. Products that show signs of use or wear and tear will not be eligible for replacement or refund.
Non-Returnable Items: Please be aware that we do not accept returns for any reason other than defects or wrong item delivery. Personalized or customized products are also non-returnable and non-replaceable unless they are defective or incorrect.
Policy Updates:
- Policy Changes: Alpha Furnishing reserves the right to review and update this replacement policy as needed. Any changes will be communicated through our website.
Agreement to Policy:
- Acknowledgment: By making a purchase with Alpha Furnishing, customers acknowledge and agree to adhere to this policy.
Contact Us:
If you have any questions or need assistance with your order, please don’t hesitate to contact our customer support team. We are here to help you.