Menu
Your Cart
20% OFF on all products Shop now

Return & Replacement policy


Alpha Furnishing Replacement Policy


Effective Date: [1-1-2024]


1. Eligibility for Replacement:


  • Replacement requests will be considered for products that meet the following criteria:
    • Defective or damaged items upon delivery.
    • Products with manufacturing defects.
    • Items not meeting the specified quality standards.


2. Reporting and Timelines:


  • Customers must report any issues with their purchase within 2 days of receiving the product.
  • Reports should include clear photographs of the defect or damage for assessment.


3. Inspection Process:


  • Alpha Furnishing reserves the right to inspect the reported issue through photographs or by arranging for a physical inspection if necessary.
  • If the issue is confirmed as valid, Alpha Furnishing will initiate the replacement process.


4. Replacement Process:


  • Replacement items will be provided at no additional cost to the customer.
  • If the exact product is unavailable, Alpha Furnishing may offer a comparable alternative or issue a refund.


5. Conditions for Replacement:


  • The product must be in its original packaging.
  • The customer should return the defective item within 2 days of approval for replacement.


6. Exclusions:


  • Replacement requests for issues resulting from customer misuse, accidents, or normal wear and tear will not be eligible.


7. Refund Option:


  • Customers may choose a refund instead of a replacement if the product is out of stock or if they prefer a reimbursement.


8. Communication:


  • Alpha Furnishing commits to keeping customers informed about the status of their replacement request throughout the process.


9. Warranty Period:


  • Replacement requests will be honored within the product's specified warranty period.


10. Review and Amendments:


  • Alpha Furnishing reserves the right to review and update this replacement policy as needed.


By making a purchase with Alpha Furnishing, customers acknowledge and agree to adhere to this replacement policy.





Alpha Furnishing Return Policy

At Alpha Furnishing, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes a product may not meet your expectations or there might be unforeseen issues. To ensure a hassle-free and satisfactory shopping experience, we have formulated the following return policy:

1. Eligibility for Returns:



- Products purchased directly from Alpha Furnishing are eligible for return within 5 days from the date of delivery.
- Custom-made or personalized items may not be eligible for return, unless there is a manufacturing defect or damage during transit.



2. Conditions for Returns:



- The product must be in its original condition and packaging. It should be unused, undamaged, and free from any signs of wear or tear.
- All original accessories, tags, and labels must be intact and included with the return.
- For furniture items, assembly and installation must not have been attempted.



3. Initiating a Return:



To initiate a return, follow these steps:
- Contact our customer support team through phone or email, providing your order details and reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.



4. Return Shipping:



- Unless the return is due to a manufacturing defect or an error on our part, the customer will be responsible for the return shipping costs.
- We recommend using a reliable shipping method with tracking to ensure the safe return of the product.



5. Inspection and Refund:



- Once the returned item is received, it will undergo a thorough inspection to verify its condition and eligibility for a refund.
- If the return meets the conditions outlined in our policy, we will process the refund to your original payment method within 5-7 business days after inspection.
- In case the return is ineligible for a refund, we will contact you to discuss available options.



6. Damaged or Defective Items:



- If you receive a damaged or defective item, please notify us within 48 hours of delivery, and we will arrange for a replacement or refund, including return shipping costs.



7. Restocking Fee:



- A restocking fee may apply to certain returns, especially for large furniture items, to cover the costs of handling and processing the return. The fee will be communicated to you during the return process.



8. Cancellations:



- If you wish to cancel an order before it is shipped, please contact us as soon as possible. Once the order has been shipped, our standard return policy will apply.

Please note that this return policy applies only to purchases made directly from Alpha Furnishing. If you purchased our products through a third-party retailer, their return policy will govern the return process.

At Alpha Furnishing, we strive to ensure your complete satisfaction with our products and services. If you have any questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to contact our customer support team. We value your feedback and will do our best to address any issues promptly.